The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers.
Performs a variety of billing functions for the Fire Prevention Bureau of the Fire Rescue Department and provides information to customers, processes various billed services and accounts and complies records of charges for services rendered.
This job classification is included within the bargaining unit represented by Teamsters Local Union 769 and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769.
NOTE: The duties of this position will include all of those duties set forth in the official job description.
The City offers a wide variety of benefits to employees. In addition to the competitive benefits package and salary, the City participates in the Florida Retirement System (FRS) which offers an investment option and a pension option, and requires a 3% contribution from employees. New hires are automatically enrolled in FRS.
Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan!
That's right! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale! Please visit www.fortlauderdale.gov/PublicServiceLoanForgiveness for more information or to see if you qualify.
ESSENTIAL JOB FUNCTIONS
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
- Initiates and performs the billing process for water, sewer, storm water and other charges billed by the City
- Prepares and produces monthly and annual bills for mailing to customers showing an itemized account of the amount owed to the City
- Provides customer service by answering telephones and responding to account inquiries
- Receives and processes requests to open, close, transfer, or temporarily suspend utility services
- Resolves customer billing inquiries, complaints, and issues via phone, email, and fax machine
- Reviews accounts for accuracy and completeness
- Sets up and monitors new accounts.
- Performs related work as required
JOB REQUIREMENTS & WORK ENVIRONMENT
High School Diploma or G.E.D. equivalencyOne (1) to three (3) years of general clerical work or customer service experience.Must have excellent phone and verbal communication skills and strong data entry skills. SP E CIAL REQUIREMENTS:
Non-Essential Employees will not be required to work during a declared emergency but may be required to work in some capacity after the declared emergency. The employee's Department Head will determine when the employee will be required to work.
PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
The position is generally sedentary. Employees sit most of the time, but may walk or stand for brief periods of time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
HOW TO APPLY/ VETERAN INFORMATION
Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants will be required to pass a medical examination, including drug screening, prior to appointment.
An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form (J204) .
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.
Click here for an overview of employment information including our benefits package.
Closing Date/Time: 5/31/2023 11:59 PM Eastern