COMMUNITY ENGAGEMENT COORDINATOR
Under limited supervision, effectively and efficiently directs the operations of the Nassau County Animal Care & Control volunteer program, offsite adoption and community events, and social media outlets. Recruits, trains, evaluates and recognizes volunteers. Acts as a member of the leadership team to set goals, monitor volunteer and outreach operations and maintain partnerships within the community to forward the goals and objectives of the County; creates a robust and active website and social media presence to promote adoptions and market and advertise programmatic initiatives.
Examples of Duties
- Develops, implements, and manages volunteer and outreach programs for the Animal Care & Control Department.
- Coordinates and directs the development of the volunteer program.
- Manages recruitment, training, recognition and professionalism of volunteers. Ensures volunteers carry out their responsibilities in a smooth, efficient, and accurate manner.
- Creates and disperses regular volunteer communications.
- Tracks volunteer's hours and performance, reports to and collaborates with assigned supervisor to resolve issues.
- Develops and maintains a volunteer needs assessment in conjunction with all departmental divisions.
- Develops and maintains a volunteer manual for internal use that provides information and guidelines for staff.
- Maintains communication with supervisor and other staff as required.
- Creates and maintains an off-site adoption schedule to maximize public access to adoptable animals, increase adoption success rates and facilitate positive placements for animals.
- Coordinates public education events and community outreach presentations with schools, churches, civic groups, neighborhoods, and various other community organizations.
- Ensures proper implementation of organizational programs, policies and procedures.
- Ensures a regular social media presence; creates, implements and maintains an engaging and effective social media plan.
- Coordinates, updates and maintains current and relevant information on website, Facebook, and other social media outlets to forward adoption, foster and rescue efforts and effectively market program activities, events, and initiatives.
- Uses social media to enhance fundraising and donations.
- Answers the telephone; provides information as requested and/or forwards calls to appropriate staff person; takes messages as needed.
- Greets and assists office visitors.
- Manages the preparation and tracking of files for all projects, events, grants and/or related projects.
- Assists supervisor in the preparation of the annual budget to include providing requests and justifications for budget requests. Manages and monitors expenditures to ensure adherence to approved budget.
- Interacts and communicates with various groups and individuals such as the immediate supervisor, volunteers, co-workers, County personnel, Board of Commissioners, news media, consultants, various other Government agencies, vendors and the general public.
- Operates a variety of equipment, which may include a computer, typewriter, fax machine, copier, recording equipment, telephone, calculator, etc.
- Operates a vehicle.
- Coordinates special projects and events as assigned.
- Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness. Provides adequate notice to higher management with respect to vacation time and leave requests.
- Performs related duties as required.
(These essential functions are not a complete statement of all duties required of the job. Employees will be required to perform such other related job duties as may be assigned or required.)
Requires a high school diploma or GED equivalent supplemented by three (3) or more years of responsible volunteer coordination experience to include the use of social media, digital and traditional communications as a fundraising tool or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Must possess and maintain a valid State Driver's License.
- Knowledge of the methods, policies and procedures of the Department and County as they pertain to the performance duties of the Outreach Engagement Coordinator.
- Knowledge of the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position.
- Knowledge of the organization of the County and of related departments and agencies.
- Ability to comprehend, interpret and apply regulations, procedures and related information.
- Knowledge of volunteer programs and fundraising strategies.
- Ability to effectively operate social media, digital and traditional communication tools.
- Ability to effectively resolve conflicts.
- Ability to effectively monitor and manage allocated budget.
- Ability to demonstrate excellent interpersonal skills.
- Skilled in secretarial, bookkeeping and clerical areas.
- Knowledge of modern office practices and technology.
- Knowledge of proper English usage, punctuation spelling and grammar.
- Ability to perform required mathematical calculations.
- Ability to type accurately at a rate sufficient for the successful performance of assigned duties.
- Ability to operate and maintain a variety of office equipment as necessary in the performance of daily activities.
- Ability to use a computer for word and data processing.
- Skilled in applying a responsible attention to detail as necessary in preparing reports and correspondence.
- Ability to prepare routine reports and correspondence with accuracy and in a timely manner.
- Ability to read and interpret various materials pertaining to the responsibilities of the job.
- Ability to maintain confidentiality as required.
- Ability to take the initiative to complete the duties of the position without the need of direct supervision.
- Ability to use independent judgment in performing routine and non-routine tasks.
- Ability to plan, organize and prioritize daily assignments and work activities.
- Ability to offer training and assistance to co-workers and employees of other departments as required.
- Ability to learn and utilize new skills and information to improve job performance and efficiency.
- Ability to perform duties in a courteous manner and with the utmost integrity in the best interest of the public.
- Ability to work under stressful conditions as required.
- Ability to react calmly and quickly in emergency situations.
ESSENTIAL PHYSICAL SKILLS:
- Tasks may require extended periods of time at a keyboard or workstation.
- Working with hands and fingers
- Lifting and carrying up to 10 lbs
- Pushing and pulling
(Reasonable accommodations will be made for otherwise qualified individuals with a disability)
- Generally, works inside in an office environment.
- Some work performed outdoors.
- Has knowledge of the occupational hazards and safety precautions of the department.
Incomplete applications will not be considered. Applications will continue to be received until the listed closing date or the position is filled, whichever is earliest. Submission of an application does not guarantee the applicant an interview. Applicants will be subject to a criminal background check.
Nassau County is an Equal Opportunity Employer and a Drug Free Workplace. Nassau County values the service veterans and their family members have given to our country and that the County supports the hiring of returning service members, military spouses, and their family members as such this position is eligible for Veterans' Preference in accordance with applicable laws.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, environmental conditions, or qualifications required of employees assigned to this position. This position may be required to work in a safety sensitive capacity at any time based on emergency declaration or other operational need. Nassau County reserves the right to edit or re-write this job description at any time.
An organization is only as good as the people it employs. To attract and retain the best team possible, theNassau County Board of County Commissionersoffers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.
- Medical & Prescription Drugs Benefits
- Health Savings Account (HSA) Contributions with a Qualified Plan
- Florida Retirement System
- Employee Assistance Program
- Tuition Assistance Program
- Life & AD&D
- Supplemental & Dependent Life & AD&D Insurance
- Long Term Disability
- Voluntary Benefits Offered By Aflac and/or Colonial
- 457(b) Deferred Compensation Program
- Roth IRA
NOTE: For detailed information regarding available benefits click here.
FLORIDA RETIREMENT SYSTEM (FRS)The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. Employees are required to contribute 3% of their salary per Florida Statute.
TUITION ASSISTANCE PROGRAMThe County may provide tuition assistance to cover the cost of tuition and books to County employees requesting tuition reimbursement for courses at an accredited college or university which are applicable to the employee's field of work and/or are of such nature to directly prepare employees for positions of greater responsibility within the County. Contact the Human Resources Office for additional details.
HOLIDAYSThe following, as well as any other days the BOCC may declare, are designated as official holidays for County Employees:
New Year's Day
Martin Luther King, Jr. Day
The Day After Thanksgiving
PTO LEAVE All full-time employees shall accrue Paid Time Off (PTO) Leave in accordance with the following formula:
Years of Employment Hours Per Year
0 through the end of the 4th year 180
5 years through the end of the 10th year 200
11 years through the end of the 15th year 220
16 years and over 240
For additional information please view Nassau County's Policies & Procedures .