Computer Support Specialist (Part-Time up to 29.50 hours)
Purpose of Classification
The purpose of this classification is to operate/administer computer systems within an assigned department/area, which may include basic technical work relating to the installation, maintenance, operation, and repair of the City's computer systems including all aspects of customer service associated with help desk support for users.
The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
- Must possess a high school diploma or valid equivalent;
- One (1) year of verifiable previous work experience and training involving computer operating systems, system administration, personal computer repair/maintenance, and user support;
- Must possess and maintain a Comp TIA A+ certification or be able to obtain within nine (9) months of employment; and
- Must possess [or be able to obtain within fourteen (14) days of hire] and maintain a valid State of Florida driver's license.
- Associate degree or higher in Computer Science, Information Technology, Business Technology, or a closely related field.
- Certifications in Computer Customer Support and other related technical certifications.
Effectively communicates with supervisor, employees, other departments, contractors, engineers, companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Accurately and expeditiously receives and delivers messages and information to the appropriate individuals.
Ability to prepare accurate and thorough written records and reports.
Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction.
Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of principles and operations of computers, network, telephone systems and networks, and related technology.
Knowledge of Windows operating systems and software packages.
Knowledge with remote assistance desktop tools.
Knowledge with standard deployment of desktop images.
Knowledge with Active Directory concepts.
Ability to keep accurate records and input work orders.
Ability to work effectively with co-workers.
Ability to clearly communicate technical concepts to non-technical people.•
Ability to maintain system documentation related to local support functions.
Ability to multi-task in a fast-paced environment.
Ability to communicate effectively, both orally and in writing.
Ability to install and perform minor repairs to hardware and peripheral equipment following design or installation specifications.
Ability to deliver excellent customer service in person and by telephone.
The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability.
Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority in the City's hiring process. Additionally, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment by the City.
Full time benefits package not available for part-time employees. EAP is available for all employees (full-time and part-time).