Under general direction, responsible for the day-to-day functions of the dispatch operations. Performs all duties of a Telecommunications and 911 Operator. Position is responsible for directing the receipt, processing, and dissemination of life safety, and routine information in an accurate and timely manner to provide expeditious response to emergency and non-emergency situations. Employees in this class perform considerable record maintenance functions requiring specialized knowledge of departmental rules, state law, and city regulations and must be able to apply acute attention to detail. Due to the sensitive and confidential nature of information processed,
employees in this class must exercise acute levels of discretion concerning duties performed.
Receives all incoming telephone calls, screens, transmits information to proper City/County police, fire, emergency or other appropriate personnel or agencies; records and logs all messages.
Maintains constant radio contact with City/County law enforcement, fire, and emergency units; receives and transmits messages, maintains records and logs or these contacts.
Prepares, types, files, copies and maintains a wide variety of departmental papers such as identification cards, General Offense and Arrest Reports, dark house reports, warrants and parking permits; receives and receipts monies for parking violation tickets.
Handles public walk-in inquiries at police department.
Disseminates to public information regarding general police or specific crime information, informs City merchants on area crime schemes.
Monitors, sends, receives and distributes teletype information.
Performs routine checks on emergency and general alarm equipment, activates alarm systems.
Required Education, Experience, License, Registration, and Certification Qualifications
High school diploma or GED; supplemented by the possession of a State of Florida, 911 Public Safety Telecommunicator certification and FCIC / NCIC certification. Must be able to work holidays, weekends and nights.
Supplemental or Additional Information
Knowledge of Public Safety communication practices and procedures.
Knowledge of computerized dispatching procedures with functional capabilities concerning large volume traffic management ensuring life safety, accuracy, efficiency and optimal results.
Knowledge of computerized FCIC / NCIC policies and procedures.
Knowledge of report and record keeping principles and techniques.
Written and oral communications skills for effective expression and clarity in task assignment.
Skilled in the use of computers, modern office equipment and specialized departmental equipment.
Ability to handle a multitude of diverse tasks simultaneously while maintaining an attention to detail for the purpose of ensuring accuracy in task performance.
Ability to exercise discretion in matters of a sensitive and confidential nature.