TECHNICAL SUPPORT ANALYST
The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers.
Provides low to mid-level technical support installing, configuring, and troubleshooting City technology including but not limited to software, hardware, mobile computing and communication devices, vehicle technology, and video cameras/systems.
The duties of this position will include all of those duties set forth in the official job description.
The City offers a wide variety of benefits to employees. In addition to the competitive benefits package and salary, the City participates in the Florida Retirement System (FRS) which offers an investment option and a pension option, and requires a 3% contribution from employees. New hires are automatically enrolled in FRS.
Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan!
That's right! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale! Please visit www.fortlauderdale.gov/PublicServiceLoanForgiveness for more information or to see if you qualify.
This job classification is in Management Category IV for benefits purposes, which includes five (5) additional Management Vacation days per calendar year and a monthly Employee Expense Allowance of $120.00.
This job classification is included within the bargaining unit represented by Federation of Public Employees and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Federation of Public Employees.
ESSENTIAL JOB FUNCTIONS
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
- Installs, configures, and troubleshoots desktop/laptop operating systems, user software and hardware peripherals
- Responds to support requests submitted through help desk, customer contact, and other support tiers or supervisor assignments
- Investigates, diagnoses, and resolves problems for Level 1 and Level 2 systems, database, network, mobile data, and security teams before escalation
- Creates, updates, and deploys computer images, software, and security application packages used to distribute and update consistency throughout the corporate computing environment
- Stays current with new technology, applications, trending strategies and innovations within the Information Technology industry
- Assists with efforts in deploying new modules, interfaces, or advanced features of existing technology systems. This may be accomplished independently or by assisting other personnel.
- Serve on the 24-hour after hours support helpline on a rotational basis
- Performs related work as required
JOB REQUIREMENTS & WORK ENVIRONMENT
Associate's Degree in Computer Science, Information Technology, or a related field. Additional qualifying work experience may be substituted on a year-for-year basis for the required college education. At least two (2) years of experience in administering and supporting computer workstations, peripherals, and associated operating systems. A Bachelor's degree may substitute for one year of the required experience. Possess or be able to obtain a valid State of Florida driver's license within 30 days of hire. Depending on assigned division, experience with mobile data technologies may be required.
This position requires Holiday, night and/or weekend work in order to perform many duties. Employees in this class may be required to be on call for after hours support and may be called in to work before, during, or after public safety related emergencies.An in-depth pre-employment background check will be conducted as part of the selection and onboarding process, as this position is deemed security sensitive.
- CompTIA A+, CompTIA Network+, and/or Microsoft MSCA certifications
- Experience in supporting local government and public safety technologies
- OS and software deployment experience
Essential Employees: May be required to work during a declared emergency. The employee's Department Head will determine who will be required to work.
PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. Ability to lift, carry, climb, bend, stoop, kneel, crouch, crawl, reach, walk, push, pull, grasp, stand and/or access areas where limited space is available.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment Frequency Working in Designated Environment Office or similar indoor environment Frequently or Often Outdoor environment Sometimes Street environment (near moving traffic) Sometimes Construction site Seldom or Never Confined Space Seldom or Never In the community (homes, businesses, etc.) Seldom or Never Lab Seldom or Never Warehouse environment Sometimes
HOW TO APPLY/ VETERAN INFORMATION
Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants may be required to take a medical examination and/or pass a drug screening prior to appointment.
An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form ( J204 ).
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.
Click here for an overview of employment informationincluding our benefits package and click here for additional Federation of Public Employees managementbenefits.
Closing Date/Time: 9/12/2023 11:59 PM Eastern