Utilities Meter Technician I

City of Boynton Beach, FL
May 18, 2023
Boynton Beach, FL
Job Type


Purpose of Classification

The purpose of this classification is to respond to customer requested disconnect and reconnects and assist with mechanical work in the repair and maintenance of water meters, utility billing processes and cross connection and control. Employees in this classification are eligible for noncompetitive career ladder promotion to Utilities Meter Technician II after meeting the established career ladder requirements.

Essential Functions

The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Reads and records consumption of residential and commercial water meters with mobile and hand-held reading devices or on work orders; verifies that readings are within parameters and troubleshoots problems related to meters and reading equipment.

Responds to customer service requests, not limited to: connections, disconnects, rereading meters, checking for leaks, etc. and may be required to respond to emergency callouts or assist the Field Operation crews with system repairs or other tasks.

Posts notices at physical locations in regard to billing, customer information, encroachment issues and perform work required to keep meter pits accessible.

Performs disconnect for non-payments and locks the meter as appropriate due to delinquency of account. Checks for unauthorized usage and illegal hook-ups. Records findings and reports to Lead or Supervisor.

Assists with backflow and cross-connection control program by verifying and recording backflow device information and reporting suspicious activity.

Investigates water leaks at the meter to determine if issue is on city or customer side; informs customer or lead/supervisor of findings. Disconnect customer water as requested for necessary repair and/or maintenance work.

Maintains records of reads, work performed and materials used.

Operates, maintains, and troubleshoots various equipment and tools associated with work activities, which may include electronic meters, laptop computers, tablets, automated meter infrastructure (AMI) programming units, command links, hand-held computers, hand tools, and other various supplies.

Answers general questions regarding billing or other utilities-related subjects; provides information to the public related to water meters and utility billing.

Follows safety procedures, utilizes safety equipment, and monitors work environment to ensure safety of employees and other individuals.

Contributes to the efficiency and effectiveness of the department service to its customers by offering suggestions and directing or participating as an active member of a team.

Assists higher level Field Technician staff as assigned.

Minimum Qualifications

  • High School Diploma or valid equivalent; and
  • Possess (or obtain within fourteen (14) days of hire) and maintain a valid State of Florida driver's license.


Minimum Qualifications for education and experience must be met before consideration of the following Preferred Qualifications:

  • Working knowledge and experience working in meter maintenance, utility customer service, or water distribution.

Supplemental Information

Effectively communicates with supervisor, employees, other departments, contractors, engineers, utility companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Accurately and expeditiously receives and delivers messages and information to the appropriate individuals.

Ability to prepare accurate and thorough written records and reports.

Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction.

Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters.

Ability to establish and maintain harmonious relationships with Supervisor, customers, other employees, other departments, other governmental and regulatory agencies, and the general public as needed.


Knowledge and ability to learn and operate various software utilized with the meter reading system.

Knowledge of Meter Reading & Services rules, regulations, policies, and operating procedures.

Knowledge of appropriate steps to take when shutting off and turning on a water meter.

Knowledge and ability to correctly operate and maintain equipment and tools associated with work activities.

Ability to accurately keep maintenance and calibration records, reports, and schedules.

Ability to effectively communicate both orally and in writing.

Ability to perform basic mathematical calculations involving meter reading.

Ability to assist customers with questions and inquiries while in the field.

Ability to safely drive a variety of light duty vehicles.

Ability to understand and follow oral and written directions.


Physical Ability : While performing the duties of this job, the employee is frequently required to stand, walk, climb, balance, bend, stoop, kneel, crouch, crawl, and may push, pull, grasp, lift and/or move objects and materials of moderate to heavy weight (up to 100 pounds), in accordance with OSHA guidelines.

Sensory Requirements : Tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals. Tasks require the ability to communicate orally.

Environmental Factors : Performance of essential functions may require exposure to adverse environmental conditions, such as odors, wetness, humidity, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, disease, or pathogenic substances. Work is frequently performed outside in heat, high humidity, in cold, in rain and when other inclement weather conditions are present. Work is performed in bright and dim light.

The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S.C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability.


The following requirements must be met to advance to Utilities Meter Technician II:

  • Must have a minimum of one (1) year of experience within the division.
  • Must complete the level I general written and practical tests with a minimum score of 70% on each component. Employees who fail to obtain a minimum score of 70% will have a three (3) month waiting period to re-take the division area test.
  • Must meet 100% of the level I KSA's and 70% of the level II KSA's
  • The above requirements for meeting the KSA's must be verified and documented by the supervisor.


Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority in the City's hiring process. Additionally, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment by the City.

Full-time employees (those regularly scheduled to work at least 30hours per week) are eligible for the City's benefit package.

The City of Boynton Beach's comprehensive benefits packageincludes:

• Student Loan Forgiveness
• Health Insurance
• Dental Insurance
• Vision Care Plan
• Basic Term Life Insurance
• Supplemental Life Insurance
• Dependent Life Insurance
• Accidental Death and
Dismemberment Insurance
• CityPension Plan
• Short Term Disability and other Supplemental Plans
• Long Term Disability Insurance
• Employee Assistance Program
• 457 Savings Plan (three options)
• Paid Annual Leave / Vacation
• Bonus Vacation Hours

• 12Paid Holidays
• Paid Sick Leave / Family Sick Leave
• Educational Assistance Program *( Depending on budget funding )
•On-site Training Program
• Wellness Program
• Pre-Paid Legal and Identity Theft Protection Plans
• Credit Union
• Tax Deferred 125 Premium Plan
• Flexible Spending Account
• Direct Deposit
• Social Security

Student Loan Forgiveness
Let your City of Boynton Beach employment work for you! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, your student loan balance may be forgiven after you have made 120 qualifying monthly payments while working full-time with a governmental agency. Visit StudentAid.gov/publicservice for more information or to see if you qualify.

Health Insurance
The City pays the entire premium for an eligible employee. The employee may elect to cover a spouse and/or dependent children by paying the applicable premium for the dependent(s).

Dental Insurance
Premiums for eligible employeesare paid by the City. Premiums for any covered dependent are paid by the employee with a contribution by the City.

Vision Care Plan
Premiums for eligible employees are paid by the City. Premiums for any covered dependent(s) are paid by the employee.

Life Insurance / Accidental Death and Dismemberment Insurance
The City provides each eligible employee with term lifeandaccidental death insurance.

Supplemental Life Insurance / Supplemental AD&D Insurance
Employees may purchase supplemental term life insurance on an individual-choice basis with premiums based on age. A matching amount of Accidental Death insurance may also be purchased.

Dependent Life Insurance
Employees who select supplemental coverage for themselves may also purchase coverage for their spouse and dependent children.

City Retirement / Pension Plans
The City has pension plans for general employees, police, and firefighters. Each plan is contributory with both the employee and the City contributing to the program.

Supplemental Plans
Supplemental plans provide direct cash payments regardless of any other coverage you may have, and are designed to help fill in any gaps in a medical plan. The employee pays the premiums for these supplemental plans.

Short and Long Term Disability
The City provides Short and Long Term Disability insurance to eligible employees. The plan is designed to cover a disability sustained on or off the job.

Employee Assistance Program (EAP)
The City contracts with an employee assistance program (EAP) toprovide employees and their dependentswith free, confidential and professional counseling to help resolve personal or family problems.

Deferred Compensation Plans (457 Plans)
The City makes available three deferred compensation plans that the employee may voluntarily contribute to on a tax-deferred basis.

All full-time employees accrue time toward paid vacation leave. Accrual begins immediately and vacation may be taken after six months of employment.


The City observes 12paid holidays throughout the year.

Sick Leave / Family Sick Leave
Full-time employees accrue one day ofsick leaveper month. An employee may elect to use up to 5 days per year of accrued sick time for illness in his/her immediate family.

Tuition Assistance *( Depending on availablebudget funding )
The Tuition Assistance Program reimburses eligible employees for successful completion of approved courses leading to Associate, Bachelor and Master degrees.

Wellness Program
The City offers many wellness activities and programs throughout the year.

Prepaid Legal Services and Identity Theft Protection Plan
Employees may chooseto enroll ina prepaid legal service plan and an identity theft protection plan. The employee pays the premiums for these plans.

Credit Union
All City employees mayjoin the Credit Union of Palm Beach County. In addition to savings and checking accounts, the Credit Union offers different types of loans, investment choices and recreational opportunities.

Section 125 Plan for Health and Dental Premium
Section 125 of the Internal Revenue code allows you to have your dependent coverage premiums deducted before payroll taxes are withheld resulting in tax savings to you.

Flexible Spending Accounts
Employees mayparticipate in flexible spending accounts for reimbursement of medical and/or dependent care expenses.

Direct Deposit
Employees may have their bi-weekly paycheck deposited to the financial institution of their choice.

Closing Date/Time: 5/23/2023 11:59 PM Eastern

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